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Concepcion Business Services Inc.

Account Management Lead

Location: Metro Manila

Key Responsibilities

  • Ensure all disputes and deductions are accurately tagged in the system and the team works towards its timely closure
  • Ensures timely and accurate release of customer statements of account on a regular and ad hoc basis
  • Ensures daily tasks being actioned by monitoring and following up open items and bringing them to resolution
  • Leads all governance and reviews with Strategic Business Units relating to disputes and deduction accounts
  • Escalates timely to the Manager problem accounts and discussing the course of any action where applicable
  • Attends and completes necessary actions on accounts referred to as bad debt accounts
  • Distributes work if necessary and ensure completion in a timely manner
  • Ensures monthly processing deadlines are met as required
  • Address process gaps that arise when performing daily operational activities
  • Escalate and call for intervention to fix structural gaps by providing necessary inputs and recommendation
  • Ensure timely preparation and submission of Collection Forecasts to concerned stakeholders
  • Ensures compliance to established policies and standards
  • Motivates and empowers direct reports
  • Complies to company policies and processes


  • Candidate must possess at least a Bachelor’s/College Degree, Finance/Accountancy/Banking or equivalent.
  • With an experience on Accounts Receivable function
  • At least 5 year(s) of working experience in the related field is required for this position
  • Applicants must be willing to work in Alabang, Muntinlupa City
  • Full-Time position(s) available

Supervises and manages Account Management team ensuring early resolution of disputed billing, the timely closure of deductions and contribute on the achievement of the OTC collections, overdue and DSO targets and metrics. Responsible for maintaining customer relationship both internal and external meeting and addressing customer issues and concerns.

Understands different processes within OTC and across the different functions in the organization to appropriately recommend resolution to customer issues or disputes. Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. Submits orders by conferring with technical support staff and costing engineering changes. Develops customer’s staff by providing technical information and training.

Ensure the right performance monitoring and discussion with team members. Includes assessment and provides summary of the team’s performance. Reviews collection files containing all correspondences, updated credit assessment and evaluate account to determine the next course of action. Prepares recommendation to endorse account for appropriate legal action and ensure good documentation.

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