Ensure all disputes and deductions are accurately tagged in the system and the team works towards its timely closure
Ensures timely and accurate release of customer statements of account on a regular and ad hoc basis
Ensures daily tasks being actioned by monitoring and following up open items and bringing them to resolution
Leads all governance and reviews with Strategic Business Units relating to disputes and deduction accounts
Escalates timely to the Manager problem accounts and discussing the course of any action where applicable
Attends and completes necessary actions on accounts referred to as bad debt accounts
Distributes work if necessary and ensure completion in a timely manner
Ensures monthly processing deadlines are met as required
Address process gaps that arise when performing daily operational activities
Escalate and call for intervention to fix structural gaps by providing necessary inputs and recommendation
Ensure timely preparation and submission of Collection Forecasts to concerned stakeholders
Ensures compliance to established policies and standards
Motivates and empowers direct reports
Complies to company policies and processes
Candidate must possess at least a Bachelor’s/College Degree, Finance/Accountancy/Banking or equivalent.
With an experience on Accounts Receivable function
At least 5 year(s) of working experience in the related field is required for this position
Applicants must be willing to work in Alabang, Muntinlupa City
Full-Time position(s) available
Supervises and manages Account Management team ensuring early resolution of disputed billing, the timely closure of deductions and contribute on the achievement of the OTC collections, overdue and DSO targets and metrics. Responsible for maintaining customer relationship both internal and external meeting and addressing customer issues and concerns.
Understands different processes within OTC and across the different functions in the organization to appropriately recommend resolution to customer issues or disputes. Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. Submits orders by conferring with technical support staff and costing engineering changes. Develops customer’s staff by providing technical information and training.
Ensure the right performance monitoring and discussion with team members. Includes assessment and provides summary of the team’s performance. Reviews collection files containing all correspondences, updated credit assessment and evaluate account to determine the next course of action. Prepares recommendation to endorse account for appropriate legal action and ensure good documentation.