Location: Metro Manila
Supervises and manages Account Management team ensuring early resolution of disputed billing, the timely closure of deductions and contribute on the achievement of the OTC collections, overdue and DSO targets and metrics. Responsible for maintaining customer relationship both internal and external meeting and addressing customer issues and concerns.
Understands different processes within OTC and across the different functions in the organization to appropriately recommend resolution to customer issues or disputes. Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. Submits orders by conferring with technical support staff and costing engineering changes. Develops customer’s staff by providing technical information and training.
Ensure the right performance monitoring and discussion with team members. Includes assessment and provides summary of the team’s performance. Reviews collection files containing all correspondences, updated credit assessment and evaluate account to determine the next course of action. Prepares recommendation to endorse account for appropriate legal action and ensure good documentation.