Location: Metro Manila
The Warehouse Associate (Project Hire) is responsible for the overall operations and maintenance of the outlet, including sales processing, order deliveries, inbound and outbound warehouse operational requirements, and inventory integrity functions, while managing all administrative requirements.
Ensures that all inquiries from customers are addressed in a timely manner and provides information that is needed by the customer to make a sale. Responds to customer inquiries by providing technical assistance and information through phone calls, SMS, or email messages from business partners (BP), pertaining to discounts, prices, parts specifications & compatibility, availability or alternatives, delivery schedule, mode of payments, and urgent order requests. Receives walk-in customers, responds to the abovementioned queries, and performs invoicing for over-the-counter sales. Performs credit unblocking requests by following-up with the customers who are ‘credit blocked’, in order to assist them in processing and completing new orders. Performs cash deposits from customer payments. Provides regular customer service by handling customer complaints and issues or escalates them through the proper channels